ONLINE POLICY
Making a Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.
At Freedom Supply, Inc, we do not invoice for any item until it is ready to ship. Backordered items are not invoiced until they are shipped.
When confirmation of order is received, this is to indicate that we have received your order. A copy of your online order will be emailed to you for your records.
Final invoices of your order, plus any shipping charges incurred, with shipping/delivery information will be FAXED to you as soon as it ships.
If you need to inquire about your invoices, you can always contact our Accounts Receivable Department at 1-888-513-0268 Mon-Fri 8AM-5PM Eastern.
Packaging
If there is any shortage or overage, it should be reported immediately so appropriate measures can be taken.
Title of ownership transfers to the customer when it is accepted by the carrier.
Should damage or loss occur, note it on the freight bill at the time of delivery. In the event you need to file a claim our sales staff will be glad to assist you.
For drop shipments:
We will assist you with completing your orders and they are subject to our regular freight terms. Drop shipments via COD are not available.
Delivery Schedule
Your order will be processed within 24 hours from our warehouse. Shipping delivery timeframe is usually from 6 to 14 days based upon your designated location.
MOST ORDERS SHIP WIHTIN 24 HOURS
BACK ORDERS
If your item is not in stock, we will back order for you.
Payment Terms
Terms for credit-approved customers are net 15 days. Late fees will be appropriated after 30 days at 1.5% per month.
Prices and Tax Charges
All prices are subject to change without prior notice. All prices are in US Dollars and do not include any local, state or federal taxes. We only charge NC sales tax for customers wihtin NC.
Return Policy
Items can be returned within 30 days with authorization. Refunds are for the cost of product only. Freight is not refundable. Call our customer service department 1-888-513-0268 Mon-Fri 8AM-5PM EST or email: freedomsales@freedomsupply.net to receive authorization for all returned goods. All returned goods must be unused and in the original carton.
The customer is liable for all shipping costs when returning an item to Freedom Supply, unless the product has been damaged during shipping. Freedom Supply, Inc cannot accept responsibility for damage incurred after a customer has signed for the merchandise in good condition. All returns of items will be subject to a 15% restocking charge. Any return shipment received in conditions other than brand new will be charged 50% restocking fee of the total amount.
Our 15% Restocking Fee Policy also applies to shipments that are refused and returned only after the item has been shipped.
If the item has not been shipped we will cancel the order and you will not be charged.
Getting A Return Merchandise Authorization Number (RMA)
- All returns must be properly boxed before they are returned.
- It’s the customer’s responsibility to report any damages/shortages within 48 hours of receiving the product.
- No claims will be accepted after 48 hours.
- No returns will be accepted without authorization from Freedom Supply, Inc
- Once Authorization is approved, the customer will be issued a Return Merchandise Authorization number or RMA number.
- The Return Merchandise Authorization or RMA is valid for 30 days ONLY. After the 30 day time limit, the RMA remains invalid.
Privacy Policy
Freedomsupply.net does not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment.
Cookies are used on this website to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option.
They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.
Guarantee
Your satisfaction is important to us. If you are not completely satisfied with our products, return them within 30 days for a full exchange or refund. Please refer to our Return Policy for detailed information.
